Privacy Policy
Executive Privacy Highlights
EduOrbits values your trust. We provide School and Coaching ERP software to educational institutions, teachers, parents, and students. We do not sell, rent, or trade personal data to third-party advertisers. All academic records, student profiles, and fee transactions are stored with bank-grade 256-bit encryption in strict accordance with the Digital Personal Data Protection (DPDP) Act 2023.
1. Introduction & Scope
This Privacy Policy applies to all services, web applications, portals, and mobile interfaces operated under the domain eduorbits.com ("Platform", "we", "us", or "our"). By accessing or using EduOrbits—whether as an institutional administrator, teacher, student, or parent—you agree to the collection, transfer, storage, and handling of information as described herein.
Educational institutions using EduOrbits act as the Data Fiduciaries (or Data Controllers), while EduOrbits serves as the trusted Data Processor delivering digital cloud infrastructure.
2. Information We Collect
To provide high-reliability academic management, we collect the following categories of information:
A. User & Institutional Data
- School / Coaching Name, Affiliation Code, Address
- Administrator, Faculty, & Staff Name, Email, Phone
- Role-based access credentials & authentication tokens
- Official designation & subject allocation records
B. Student & Academic Records
- Student Full Name, Admission/Roll Number, DOB
- Class, Section, Batch, Academic Session details
- Daily attendance logs and leave applications
- Exam marks, grades, report cards, & performance charts
- Optional library borrowings & allocated transport bus stop
C. Parent & Billing Records
- Parent / Guardian Name, Mobile Number, Email
- Emergency contact details
- Fee invoices, receipt numbers, and payment status
- Note: We never store debit/credit card numbers or UPI PINs. All online payments are handled directly by PCI-DSS certified payment gateways (e.g. Razorpay/Cashfree).
D. Technical & Device Logs
- Device IP address, browser type, and operating system
- Session timestamps, sign-in audit logs
- Essential session cookies for security validation
- Crash reports and latency analytics to maintain 99.9% uptime
3. How We Use Your Data
Your information is processed strictly for legitimate educational and administrative purposes:
- Generating fee invoices, receipt PDFs, and tracking pending institutional dues.
- Enabling real-time attendance marking and alerting parents via SMS/WhatsApp/Push.
- Publishing exam schedules, marks cards, homework, and academic timetables.
- Providing multi-institution campus switching for students enrolled simultaneously in school and coaching.
- Preventing unauthorized access, fraudulent activities, and platform abuse.
- Complying with applicable statutory guidelines and reporting mandates.
4. Children's Privacy (Users Under 18)
Since EduOrbits is utilized by schools and coaching centers serving minors, protecting student privacy is our highest priority:
- Student accounts are provisioned exclusively through authorized institutions or verified parental registration.
- We never display targeted behavioral advertisements to children.
- Parents and legal guardians retain the right to review their child's academic records through the Parent Portal or request corrections via their school administration.
5. Data Storage, Security & Retention
We implement comprehensive technical and organizational safeguards:
- Encryption: All web traffic is strictly encrypted using Transport Layer Security (TLS 1.3 / HTTPS). Databases are encrypted at-rest using AES-256.
- Access Control: Strict role-based permissions ensure that teachers only view their assigned classes, parents view only their registered children, and students see their own records.
- Data Retention: Academic records are maintained as long as the institution holds an active license with EduOrbits or as mandated by educational board norms (CBSE, ICSE, State Boards).
6. Data Deletion & User Rights (Google Play & App Store Compliance)
In compliance with global data privacy frameworks and Google Play Store / Apple App Store data deletion mandates, users have full control over their personal information:
If you are a student, parent, or staff member wishing to delete your account and associated personal data, you can:
- Submit a request directly to your school/coaching administrator to archive your profile.
- Or write directly to our Data Protection Desk at privacy@eduorbits.com or support@eduorbits.com with your registered mobile/email and Institution ID.
Upon verification, all non-statutory personal identifiers will be permanently anonymized or deleted within 30 business days.
7. Cookies & Analytics
We use strictly necessary cookies to maintain user authentication, preserve login state, and prevent CSRF attacks. We do not use third-party tracking cookies for advertising purposes. You may configure your browser to block cookies, but certain core portal features may fail to function properly without them.
8. Grievance Redressal Officer (Indian IT Act Compliance)
In accordance with the Information Technology Act, 2000, and the rules made thereunder, as well as the DPDP Act 2023, the details of the designated Grievance Officer are provided below:
Designation: Grievance Redressal & Data Protection Officer
Platform: EduOrbits (eduorbits.com)
Email: grievance@eduorbits.com / support@eduorbits.com
Response Window: Acknowledgement within 24–48 hours; resolution within 15 business days.
Country of Operation: India
9. Contact Us
If you have any questions, clarifications, or feedback regarding this Privacy Policy, please contact us at:
Email: support@eduorbits.com