Refund & Cancellation Policy

1. Overview & Scope

This Refund & Cancellation Policy governs payments made on eduorbits.com for:

1. SaaS Subscriptions: Software licenses purchased by schools, coaching centers, and academies to use the EduOrbits platform.
2. Institutional Student Fee Collections: Payments made by parents and students to their respective schools or coaching centers via the online fee gateway integrated within our platform.

2. SaaS Subscription Cancellation

Institutions may cancel their EduOrbits software subscription at any time:

• You can request cancellation directly by emailing billing@eduorbits.com from your institution's registered administrator email.
• Upon cancellation, your subscription will remain active until the end of your current paid billing period (monthly, quarterly, or annual). No further renewals will be billed.
• You will have 30 days to export all student, attendance, and fee history reports before access is restricted.

3. 14-Day Money-Back Guarantee (SaaS License)

To claim a full refund under our 14-day guarantee:

• Submit a refund request to billing@eduorbits.com within 14 calendar days of your first subscription payment date.
• Specify your Institution ID and the reason for your dissatisfaction.
• Refunds will be processed back to the original payment instrument within 5 to 7 business days.
• Exclusions: Third-party SMS / WhatsApp gateway credit bundles already consumed or custom data entry services provided by our team are non-refundable.

4. Student School / Tuition Fee Payments (For Parents)

5. Duplicate Debits & Failed Payment Transactions

In rare instances where a technical error occurs during payment processing:

• Money debited but receipt not generated: If funds are deducted from your bank account but the invoice shows "Unpaid" due to a network timeout, the payment gateway automatically reconciles the transaction within 24 hours or reverses the amount to your bank account within 3 to 5 banking days.
• Duplicate deduction: If an invoice is debited twice by mistake, write to support@eduorbits.com with your transaction reference numbers. Upon verification, the excess charge will be refunded within 5 to 7 business days.

6. Refund Method & Processing Timelines

All eligible refunds approved by EduOrbits or the institution will be credited back strictly through the original payment mode used during the transaction (UPI, Credit Card, Debit Card, or Net Banking) in compliance with Reserve Bank of India (RBI) payment settlement guidelines.